Business Process Management (BPM) and Workflow

Automation, workflow, and organization of the defined process is key in increasing efficiencies and operational profitability. So how do empower technology to drive the “process” to achieve standardization and repeatable outcomes?

Column Case Investigative leverages BPM capabilities to address a variety of processes that ensure the flow of workflow to achieve the desired outcome. From complex workflow scenarios to ordinary time-consuming manual, repetitive processes, Column Case Investigative has the solution.

Manage workflow in a single, unified platform

From start to finish, all of your data and forms are centrally located in one place.

Search and access all data sources in one place

Out of the box full text search engine can search outside of the system through integration(s) to ensure information is compiled and brought into the system. This provides a single point of searching, relating, and viewing for multiple systems.

Ongoing Approvals

Establish scenario specific approval process, which can follow a chain-of-command based on variables.

Process between groups - automates and enforces security and permissions with an existing or improved process which would span multiple operational organizations.
Time-based measures (SLAs) - establish time-based measures or service level agreements within the process.
Auto-Assignment - provides the ability to automatically assign tickets or notifications based on variables like type, location, time of day, and priority. Assignments are data driven and can be easily configured.
Assignment Notifications - integrates directly with email servers and notification alert applications.

Duplicate Management and Data Reconciliation

The last thing needed in a workflow process is duplicate data. Users are able to see duplicate data when searching or creating a record. Reconciliation of data can be done by looking at the grouped records and having the option to join them.

Create reports for effective management of your investigations

With integrated reporting features there is no need to manage user’s permissions or accounts in another application. Users can launch dashboards, canned reports, or Ad Hoc reporting straight from the system.

Protect privacy and meet audit compliance and regulations

The solution was built with individual, group, and row level security while automatically tracking all activity including: successful and failed logins, records created, records modified, records deleted, records viewed, field level changes, and approval activity.

The use cases for BPM extend cross-industries and within the Public and Federal sectors. The following provides a few examples of use cases:

Public Sector Use Cases:

State Agency Benefits Application/Disbursement
Federal Agency Information Gathering
Citizen Complaints
Cross-border Cooperation
311 Systems

Commercial Use Cases:

Loan Disbursement
Procurement and Vendor Management
Inventory Recalls
Claims Management
Management of Patient Cases
Risk Management