As an organization, Column and its experienced personnel have been servicing comprehensive process solutions for public sector, federal government, and commercial organizations since 1998.
Column's Services Include:
Implementation - Column's reputation and capability is built on the service we deliver and believes that any solid implementation is rooted in a fair and appropriate balance of process, technology and organizational readiness.
Training - Training and education is the foundation to ensure adaptation success at all levels. Column is committed to providing the best training possible for our solution in a spectrum of formats such as via Web, offsite, onsite and customized.
Consulting - The transformation from a manual to an automated business process management methodology is a vigilant approach that businesses and governments, regardless of size, are accommodating as part of their holistic operational strategy. Column's consulting expertise offers organizations the capabilities to step beyond IT and tackle information silos, security, audit and compliance, and unique workflow challenges in the area of investigation.
Custom Projects - Organizations are constantly asked to do more with less, and one of the best ways to improve efficiency is to streamline processes. Column Case Management provides process consultants that can engage with your customers and team to ensure you are maintaining the highest level of efficiency. This includes process modeling as well as process optimization through Lean Principles.
Software Support - One of Column's strongest resources is our customer support center, which serves over 300 clients world-wide. This group of certified IT professionals can assist with your technical, functional or on boarding questions. Column’s frontline application support can be reached by phone, email or through our customer web portal.
Managed Services - Column Case Management uses best practice methodology for architecture, implementation, and management, assuring predictable and reliable services.
Column’s SaaS (Software-as-a-Service) Approach - Column provides complete, end-to-end solution for IT and business management need with Column SaaS solution in conjunction with Column Managed Services. It includes a hosted application instance, monitoring, management of the environment, and customization.