Column Customer Support offers direct access to experienced support analysts and extensive technical resources to help maximize the benefits of your technology. Our analysts are trained and certified to help address your most pressing support issues. We provide around the clock support, with centers in the Americas, EMEA, and Asia to minimize downtime and quickly resolve performance issues.
Column Customer Support Components
Internet, e-mail, telephone or live chat access to easily submit tickets and request updates
Globally-distributed, BMC-accredited support analysts to reduce resolution times
Laboratory environments equipped with a broad range of solutions and technologies to test resolutions
Standard and ad hoc reports to help optimize performance
Multi-lingual support analysts
A deep commitment to continually developing and improving support products and services
An integrated maintenance and support approach with flexible, scalable service options
Column Front Line Support Now Offers Customizable Support Packages
Bundled Support Packages
Column’s Customer Support bundled packages offer essential coverage and expanded coverage with each addition. Our Managed Services packages is the most comprehensive coverage available, providing administrators and developers working as an extension of your team.
Customized Support Packages
Column Case Management takes a unique approach to supply the highest level of support to meet your organization’s needs. We start you out with the essential support and maintenance you need, and then you add up to three a la carte options that best meet your support goals.