Addressing Human Resource complaints and incidents is critical to the overall morale, standing, and productivity of an organization. We understand they must be addressed promptly. Column handles complaints and inquiries by ensuring they are placed in an intake form either manually or automatically through a web form. Our modern application makes workflows more efficient by automating and tracking every request and interaction. If the case is substantiated, then we assist in tracking and managing HR investigations through the entire life cycle of a complaint. The application, with its notification and alert engine, will ensure every case receives prompt attention, and cases will not stagnate. If a case becomes idle, we will work with your team to ensure the organization has the proper alerts based on your timeline requirements.
Our application will also allow viewing in real time any open or pending cases, and scheduled reports to run monthly, quarterly, etc. Also, every component is auditable/reportable down to the field level, so the user/administrator can see who did what and when. Cases can be locked for specific access or can be viewed by the entire group. Overall, the application is configurable to your requirements and can report on anything your agency needs to report on.
We have many city and state agencies using our application to perform the following functions today:
